During sitewide sales, please allow up to 14 business days for orders to be dispatched from the warehouse.
We aim to dispatch all orders from our warehouse within 5 - 7 business days. As the stock is spread out over multiple warehouses, this time frame is only a guide. The domestic delivery times are to be used as a guide only and commence from the date of dispatch.
Please note that there can be longer delays during busy sale periods. As such, please allow up to 14 business days for dispatch from our warehouses during this time. Unfortunately, we are unable to dispatch or deliver orders on Victorian public holidays, which may result in further delays. For orders with more than one item, your items will be sent separately.
A tracking number will be emailed to you for each item within the dispatch period. We are unable to offer an express service.
Once you have placed your order, you will receive an email to confirm your order has been received and your payment has been processed.
When your order has been dispatched you will receive another email with your tracking number.
For orders with more than one item, your items will be sent separately. A tracking number will be emailed to you for each item within the dispatch period.
If you're not available to take delivery of your parcel, the carrier will leave a delivery card advising that your parcel has been re-directed to the nearest POP station, newsagency or Post office for you to collect.
A signature is required upon receiving your parcel. If your order is returned to sender due to incorrect billing information (or refusal of acceptance) and we are not contacted with an alternate shipping address, your order will be refunded, less delivery costs.
We are unable to deliver to military bases or military addresses in Australia and overseas.
Please ensure you are providing a business or residential address as we are unable to deliver to PO Box and parcel lockers nationwide.
- Free delivery in Australia on all orders over $100. For all orders under $100 a flat rate of $10 delivery will be charged.
- For standard courier delivery times, please see table below for your area.
- Please allow an additional 5 - 7 business days for your order to be processed in our warehouse before dispatch. During sale periods, please allow up to 14 working days.
- We are unable to deliver to military bases or military addresses in Australia and overseas.
- All online orders are sent via Star Track with tracking and we cannot fast track orders.
- It is essential that customers have their orders sent to a business or residential address where someone will be available to accept the delivery between 9am – 5pm and sign for the parcel. Otherwise, your parcel will be re-directed to the depot where a re-delivery will need to be requested.
- Please note, we do not ship to PO Boxes and Parcel lockers Nationwide.
|DOMESTIC DELIVERY TIMES|
|Metro Melbourne & Sydney||3 - 5 business days*||Star Track|
|Non Metro Melbourne & Sydney||3 - 5 business days*||Star Track|
|Metro Queensland||3 - 6 business days*||Star Track|
|Non Metro Queensland||3 - 6 business days*||Star Track|
|Metro South Australia||3 - 6 business days*||Star Track|
|Non Metro South Australia||3 - 6 business days*||Star Track|
|ALL ACT||4 - 6 business days*||Star Track|
|ALL WA||3 - 5 business days*||Star Track|
|ALL NT||5 - 7 business days*||Star Track|
|ALL TAS||3 - 5 business days*||Star Track|
|*Delivery times commence once your order has been dispatched from our warehouse.|
|WE DELIVER TO THE FOLLOWING COUNTRIES|
|Algeria||Ireland||Papua New Guinea|
|Bosnia & Herzegovina||Liechtenstein||Solomon Islands|
|Denmark||Moldova, Republic of||Turkey|
|Finland||Myanmar [Burma]||United Kingdom|
|Georgia||Nepal||U.S Minor Outlying Islands|
|Greece||New Caledonia||Vatican City|
|Hong Kong||New Zealand||Vietnam|